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About Motiverse Global
Discover the basics of Motiverse Global, our service guarantee, how we protect your data, and what sets our platform apart.
Motiverse Global is a SaaS E-commerce Retention Platform. We help online stores (Shopify, WooCommerce, etc.) increase Customer Lifetime Value (CLV) and repeat purchases through automated loyalty programs and segmentation.
Integration is done via a quick, one-click connection through our dashboard. We connect directly to leading e-commerce platforms to sync customer data in real-time.
Yes. We use advanced encryption (SSL/TLS) and are fully committed to GDPR and CCPA compliance. We do not sell or share your customer data. Full details are in our Privacy Policy.
Links to our Terms of Service and Privacy Policy are provided in the footer of every page. These documents outline data usage, service liability, and user rules.
All paying customers receive priority email support. Higher tiers (Growth Accelerator and Conversion Catalyst) include faster response times and dedicated support options.
Billing & Plan Limits
Learn everything about our Value-Based Pricing, changing your plan, and the seamless process for scaling your account.
You can change your plan at any time through your billing portal. Upgrades are effective immediately, and you pay the prorated difference. Downgrades take effect at the start of your next billing cycle.
Our pricing is Value-Based. If your active contact list exceeds your current plan's limit, your account will be automatically notified and prompted to upgrade to the next tier to ensure continuous service for your loyalty campaigns.
No, the prices listed ($14.99, $34.99, etc.) do not include any applicable taxes. Local sales tax or VAT will be calculated and added during the secure Stripe checkout process based on your geographic location.
You can cancel your subscription at any time. We do not offer prorated refunds for partial monthly use, as our services are rendered immediately upon renewal. You retain access until the end of your billing cycle.
Yes, you can receive a significant discount (typically 10-15%) by choosing annual billing instead of monthly. This option is presented during the checkout process.
Support & Service Guarantee
How we support your e-commerce store 24/7, guarantee system uptime, and continuously improve our loyalty platform.
Our support team is available via email 24/5 (Monday–Friday). Solo Starter customers receive support within 24 hours. Higher tiers (Growth Accelerator and Conversion Catalyst) receive priority, faster support.
Yes. We offer a standard 99.9% uptime guarantee on all core platform services (analytics, loyalty engine, etc.). This ensures your loyalty campaigns run continuously without interruption.
We deploy updates and new features continuously. All updates are performed without interrupting service. New features are automatically rolled out to your dashboard.
We employ bank-grade security protocols, including advanced encryption (SSL/TLS) for data in transit and at rest. We do not store credit card details, as all payments are processed securely via Stripe.
Solo Starter is self-service. Growth Accelerator includes guided onboarding support. Conversion Catalyst includes a Dedicated Account Manager to handle setup, strategy, and ongoing optimization of your loyalty programs.